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How to change my address with my energy provider in Ontario?

When moving out of an apartment or moving into a new one, it is imperative to notify your energy provider. Your energy provider supplies your home with electricity, hot water and/or heating–and we all know how important heating is during those cold winter months! This article will guide you through the different ways you can change your address with the largest energy providers found in Ontario.

Change of address energy provider Ontario

Hydro One

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Erie Thames Powerlines

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Alectra Utilities

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Veridian Energy

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Toronto Hydro

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Entegrus Powerlines

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How to change my address with Hydro One?

Hydro One operates 97% of the high voltage transmission grid across Ontario and positions itself as Ontario’s largest distribution utility.

You can change your address with Hydro One in two ways:

  1. Online through myAccount;
  2. Call Customer Service at 1 888 664-9376.
  • Mon-Fri: 7:30am-8pm EST.
  • Sat: 9am-3pm EST.

What kind of information should I provide?

  • Your current address
  • Your new address
  • Your moving-out date
  • If you are a tenant, the contact information of your current building’s owner or landlord

You might be wondering why you should provide the contact info for the building’s owner or landlord. That is because if you are a tenant moving out of a rented home, a new tenant might not be moving in right after you. So in the meantime, before a new tenant moves in, it is the owner’s or landlord’s responsibility to pay the electricity bills.

When should I notify Hydro One of my new address?

Did you know that Hydro One serves a total of 1.3 million customers in rural areas throughout the province of Ontario? That means a whole lot of people might request an address change at the same time as you! That’s why Hydro One advises to notify them at least five business days before your last planned day of service at your current address.

What if I am moving out of Ontario?

You will have to end your Hydro One service through myAccount. You’ll need to inform them of your move-out date, as well as your new mailing address. Hydro One requires your new mailing address even if you are moving outside of Ontario so that they can send you your final bill or a cheque if you have a credit balance.

Concerning your security deposit, Hydro One will return it within six weeks of you closing your account. The interest earned will be applied to your final bill and any excess funds will be returned to you at the new address you provide.

How to change my address with Erie Thames Powerlines?

Erie Thames Powerlines is the electric utility company responsible of providing electricity to towns like Aylmer, Burgessville and Belmont in Southwestern Ontario.

There are two options are available for you to change your address:

  1. Online through your eCare account;
  2. Contact Customer Service at 519 485-1820 or 877 850-3128 (toll-free).

What kind of information should I provide?

  • Forwarding address (to forward your last bill to your new address)
  • Date of connection of service to your new address (if moving within the Erie Thames Powerlines service area)

When should I notify Erie Thames Powerlines of my new address?

To avoid delays, it is advised to provide Erie Thames Powerlines the information mentioned above at least 48 hours prior to your move out date.

How to change my address with Alectra Utilities?

Alectra Utilities is the utility responsible of distributing and maintaining electricity in the communities North and West of Toronto, including Mississauga, Hamilton and St. Catharines.

There are two ways for you to change your address with Alectra Utilities, depending on what type of customer you are:

If you are a residential customer wanting to open or close a residential account:

  1. Complete and submit an online form;
  2. Complete, print, sign and return the Opening and/or Closing a Residential Account form to Alectra Utilities;  
  3. Contact Customer Service at 1 800 400-2255.
  • Mon-Fri: 8am-4:30pm

For Alliston, Aurora, Barrie, Beeton, Bradford West Gwillimbury, Markham, Penetanguishene, Richmond Hill, Thornton, Tottenham, Vaughan: 1 877 963-6900 (2)

    • Mon-Fri: 8am-4:30pm

For Brampton: 905-840-6300 (2)

  • Mon-Fri: 8:30am-4:30pm

For Hamilton: 905-522-9200

  • Mon-Fri: 8:30am-4:30pm

For Mississauga: 905-273-7425

  • Mon-Fri: 8:30am-4:30pm

For St. Catharines: 905-984-8961

  • Mon-Fri: 8:30am-4:30pm

Please note that when opening an account, an “Account Setup/Change of Occupancy” fee will be applied to your first bill.

If you are a lawyer representing an incoming or outgoing residential customer:

  1. Complete and submit an online form;
  • Make sure to select the right option of either Purchaser’s Legal Representative or Vendor’s Legal Representative
  1. Complete, print, sign and return the Legal Representative form to Alectra Utilities;
  2. Contact Customer Service at the phone numbers listed above.

If you are a landlord wanting to accept or decline continued service at a rental premises in the event of a tenant closing their account:

  1. Complete and submit an online form;
  2. Complete, print, sign and return the Landlord Agreement form to Alectra Utilities;
  3. Contact Customer Service at the phone numbers listed above.  

How to change my address with Veridian Energy?

Veridian Energy is the energy provider responsible of distributing electricity to more than 121,000 residential and business customers in Southern Ontario, including the cities of Belleville, Pickering and the towns of Ajax and Gravenhurst.

There are two ways for you to change your address with Veridian Energy:

  1. Online through my.veridian account;
  2. Call Customer Service.

How to change my address with Toronto Hydro?

Toronto Hydro is the second-largest municipal electricity distribution company in Canada, serving approximately 756,000 customers in the city of Toronto.

You can change your address with Toronto Hydro in two ways:

  1. Online through My TorontoHydro account;
  2. Call Customer Service at 416 542-8000;
  • Mon-Fri: 8am-8pm
  1. Send an email through the online Contact Form.

If you’re a landlord or a property manager, you can submit your billing preferences for service between tenants, through the Owner/Landlord/Property Manager Agreement form.

How to change my address with Entegrus Powerlines?

Entegrus Powerlines is an electric utility that provides electrical supply to approximately 40,000 customers located in southwestern Ontario. Its service territory stretches over Windsor to the west, London to the east and Sarnia to the north.

You can change your address with Entegrus Powerlines in two ways:

  1. Online through My Account;
  2. Call Customer Service at 519 631-5550;
  3. Complete the Update Your Contact Information form online.

Note that if you are moving outside of Entegrus Powerlines’ service territory, you have to call Customer Service.

Lastly, as was mentioned in this article, notifying your energy provider of your change of address is an integral step in moving. An equally important task you must accomplish is notifying your financial institution of your change of address. If you need help figuring out how to do so, check out our article on how to change your address with various banks in Canada!

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