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How to change my address for Internet, TV and Phone services?

Unless you live under a rock, you probably want your internet connection to be installed in your new home as soon as possible!

This article sheds light on the following questions:

  • When to notify your telecommunications service provider(s) of your move?
  • How to move your services to your new home?
  • Why moving is a great opportunity to SAVE money!
changement d'adresse internet tv téléphone

When should I notify my telecommunications service provider(s) of my move?

It’s never too early to tell your telecom provider(s) about your move. To make sure all your services are reconnected to your new home in time, it is recommended to notify your telecom provider(s) at least four weeks before your moving date. This way, you can easily plan your desired installation time and date based around your day-to-day schedule.

Pro Tips:

In Quebec, if you plan to move around July 1st, you are part of the 250,000 other Quebecers who will fight for the best times for the installation of Internet, TV and Phone services. In this case, notify your service provider(s) eight weeks in advance. It does not cost anything to be well organized!

Moreover, in the years 2015 & 2016, among all provinces of Canada, those of British Columbia and Ontario were the principal recipients of net interprovincial migration (Statistics Canada). This means that if you are planning your move in one of these two provinces, you are competing with approximately 35,600 people combined for the installation of your TV, Phone and Internet services. You should thus be well prepared and notify your service providers as early as possible!

How to move my Bell Services?

Bell offers 5 ways to inform them of your move.

  1. Call Customer Service 1 866 527-8771;
  2. Change your address in 5 minutes via your  MovingWaldo account;
  3. Visit a Bell store or a Bell retailer;
  4. Have a Bell representant call you;
  5. Chat live with a representant.

How to move my Videotron Services ?

Videotron offers 4 ways to inform them of your move.

  1. Call Customer Service 1 877 486-6690;
  2. Change your address in 5 minutes via your  MovingWaldo account;
  3. Find a  Videotron Store;
  4. Ask a representative to contact you.

How to move my Cogeco Services ?

Cogeco offers 4 ways to inform them of your move.

  1. Call Customer Service 1-866-921-5792;
  2. Change your address in 5 minutes via your  MovingWaldo account;
  3. Via your Cogeco My Account;
  4. Via the online moving form.

How to move my Telus services?

Telus offers 3 ways to inform them of your move.

  1. Call Customer Service 310-1212;
  2. Change your address in 5 minutes via your  MovingWaldo account;
  3. Via the online moving form.

Pro Tip:

Create your MovingWaldo account now and schedule your move with your preferred telecom service provider right away.

While you’re at it, you’ll be able to change your address for free with more than 500 other organizations in less than 5 minutes (SAAQ, Financial Institutions, Insurances, Auto Manufacturer, Rewards Program, Subscriptions and more).

How to move my Ebox services?

Ebox offers 2 ways to inform them of your move.

  1. Call Customer Service 1 855 277-7819;
  2. Via the online moving form.

How to move my TekSavvy services?

TekSavvy offers 3 ways to inform them of your move.

  1. Call Customer Service 1 833 619-1630;
  2. Submit a request via the Online Help Centre;
  3. Via your TekSavvy MyAccount.

For TekSavvy services, you should note that MyAccount address moves are currently limited to Dry Loop DSL customers in Ontario & Quebec, and Ontario Cable internet customers whose home is serviced by Rogers Network.

Moreover, to make sure that your change occurs as smoothly as possible, it is advised to contact TekSavvy at least seven to ten days prior to your move.

How to move my Start.ca services?

Start.ca offers 2 ways to inform them of your move.

  1. Call Customer Service in Canada at 1 866 434-5888 (24/7 Support)

2. Via your Start.ca account

How to move my Koodo services?

Koodo offers 3 ways to inform them of your move.

  1. Call Customer Service 1 866 995-6636;
    • Hours of operation (local time)

AB, BC, MB, ON, QC, SK:

Mon-Fri: 9am-9pm

Sat & Sun: 9am-7pm

Atlantic:

Mon-Fri: 10am-10pm

Sat & Sun: 10am-8pm

Note that fees will be charged when you contact customer service by phone.

2. Via the Self Serve portal;

3. Visit a Koodo Shop.

How to move my Freedom Mobile services?

Freedom Mobile offers 3 ways to inform them of your move.

  1. Call Customer Service 1 877 946-3184 & 1 647 700-2435 (if outside North America);
    • Mon-Sun: 8am-10pm (local time Toronto)

2. Via your Freedom Mobile My Account;

3. Via the My Account Mobile App.

How to move my Eastlink Wireless services?

Eastlink Wireless offers 3 ways to inform them of your move.

  1. Call Customer Service 1 888 345-1111;
  • Mon-Fri: 8am-9pm
  • Sat: 9am-5pm

2. Visit an Eastlink retail store;

3. Live chat with an Eastlink representant.

How to move my Public Mobile services?

Public Mobile offers 2 ways to inform them of your move.

  1. Contact the Customer Support Team;
  2. Via your Public Mobile My Account.

How to move my Petro Canada Mobility services?

Petro Canada Mobility offers 2 ways to inform them of your move.

  1. Contact Customer Service 1 866 788-3475;
  • Hours of operation: 7am-1am, ET.

2. Via your Petro-Canada Mobility My Account.

How to move my Acanac services?

Acanac offers only one way to inform them of your move.

  1. Contact Customer Care at 1 866 281-3538.
    • Mon-Fri: 9am-9pm EST

Note that some of Acanac’s carriers request a 10-day notice, so we recommend notifying them two weeks before your moving date, at the latest.

How to move my Rogers services?

  1. Via your MyRogers account, simply follow these steps:
    1. When you’re signed in, select “Profile & Settings”
    2. In the Account section, click “Edit” next to “Billing”
    3. After you’ve updated your billing address, select “SAVE CHANGES”
  2. Via the MyRogers app, simply follow these steps:
    1. Open the app and sign in
    2. Tap the menu icon and select “ACCOUNT DETAILS”
    3. Tap “Edit Billing Address”
    4. After you’ve updated your billing address, select “Review”
    5. After you’ve reviewed that the information is correct, tap “SUBMIT CANADA POST ADDRESS” or “SUBMIT ADDRESS AS ENTERED”
    6. After the success message appears, tap “OK” to confirm.

The MyRogers app is available for download at Apple’s App Store and the Google Play store!

Why moving is a great opportunity to SAVE money!

SHOP AROUND, COMPARE, NEGOTIATE!

For big telecommunications providers such as Bell or Videotron, the moving period is like a giant battle field! Protecting their current customers and acquiring new customers from the competition is the main objective. You are important to them, so  take advantage of your move to shop around, compare prices and negotiate deals; it will save you money!

Pro Tip:

Looking for the latest technology? The big companies will be able to serve you well.

Looking for little less expensive? Consider internet resellers who offer great deals and who can very well meet your needs. Here are a few :

Take the time to compare and negotiate package deals.

Lastly, we know moving can be an exhausting and frustrating process, especially when it requires you to notify multiple service providers days in advance of your move. Still, moving is more than that–you also have to pack all your personal belongings and get prepared to move into a brand new home. Check out our article on our best solutions to moving into a new home for 10 tips to make your moving process as smooth as possible!

Wishing you a stress-free move!

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One website for all your address change | MovingWaldo.

Do you have any question concerning your address change? MovingWaldo has been the reference in this sector since 2015. In fact, our free online service allows you to communicate your new contact information to a selection of over 600 private companies and governmental institutions in less than 5 minutes! Let’s just say there is a reason why RE/MAX and Sutton Quebec have chosen MovingWaldo has their official change of address partner.

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