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How to change my address with Royal Bank of Canada?

Faced with RBC’s website, changing your address can feel like a daunting and intimidating task. That’s why this article is here to help you tackle this challenge and come out of it victorious!

First and foremost, it is important to note that RBC is composed of multiple independent units that don’t necessarily communicate with each other. Thus, depending on which RBC services you make use of, you may need to change your address for each one of them. For example, changing your address online on your RBC banking account will only do so for your bank accounts and credit cards, but not for your other RBC accounts, like your RBC Investments or RBC Insurance accounts. 

This article is going to cover how to change your address for three possible RBC accounts: your Online Banking account, your RBC Direct Investing account, and your RBC Insurance account.

Change of address with RBC

How to change my address on my Online Banking account?

Step 1

Sign in to Online Banking with your banking info. 

Step 2

Click on Profile and Preferences under the My Services section on the right side of the page.

RBC Step 2

Step 3

Click on Address and personal information.

RBC Step 3

Step 4 

Click on Edit in the Personal information section.

RBC Step 4

Step 5 

Update your information and select Save changes.

RBC Step 5

What you need to know!

If you only want to change the address for a specific account, or if the address is outside of Canada, you should contact RBC at 1 800 769-2511.

How to change my address on my RBC Direct Investing account?

There are multiple ways to request a change of address with RBC Direct Investing. 

You can do it online:

Step 1 

Sign in to your RBC Direct Investing account. 

Step 2 

From the RBC Direct Investing Home Page, select Update Profile

Step 3 

Select Change your account profile

Step 4 

Complete the “Account Profile” form and press Continue.

By filling out a form:

Step 1 

Choose Update Client Information from this drop-down menu.

Step 2 

Download and complete an “Update/Change of Client Information” form. 

Step 3 

Print the form and return it to this address: 

RBC Direct Investing Inc. 

Royal Bank Plaza

200 Bay Street, North Tower

P.O. Box 75

Toronto, Ontario M5J 2Z5

Finally, you could also do your change of address by contacting an investment services representative at 1 800 769-2560 to provide verbal instructions.

What you need to know!

Canadian Securities regulations require that you also provide RBC with a permanent street or civic address for their records. So when updating your address, you should provide them with your civic address (PO boxes are not acceptable!). 

If your street/civic address is different from your mailing address or you are unable to update your address online, call an investment services representative at 1 800 769-2560.

How to change my address on my RBC Insurance account?

Unfortunately, you are unable to do your changes of address for your RBC Insurance account online. You have to give RBC a call and run the risk of sitting through a few minutes of automated voice menu. But no worries, we’ve listed all the phone numbers, as well as the hours of operation, for every type of insurance right here!

Car Insurance, Home Insurance and Leisure & Lifestyle Insurance:

Call 1 877 749-7224 

Mon-Fri: 8am-8pm, Sat: 8:30am-4pm, ET. 

Quebec: Mon-Fri: 8am-8pm, ET.

LoanProtector and HomeProtector Insurance:

Call 1 800 769-2523 

Mon-Fri: 8am-10pm, ET.

BalanceProtector Premiere® Plus:

Call 1 888 896-2766 

Mon-Fri: 8am-8pm, ET.

Life Insurance:

Call 1 800 461-1413 

Mon-Fri: 8am-8pm, ET. 

Quebec: Mon-Fri: 8:30am-6pm, ET.

Retirement Investment Solutions:

Call 1 877 933-4800 

Mon-Fri: 8am-8pm, ET.

When should I change my address with RBC?

Ideally, it is better to inform your financial institution of your change of address as soon as possible. For your RBC Direct Investing account specifically, it is advised to send your request of change of address two days before your move at the latest

Finally, if you need help figuring out when to notify companies of your change of address, check out our complete checklist for changes of address in Quebec for an exhaustive list of the best time and way to inform different types of organizations of your address change.

Recommended article:

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