Frequently Asked Questions

We have answers!

Welcome to Frequently Asked Questions, where we gathered all the things people most commonly want to know about our service. If you have a question that is not answered here, please don’t hesitate to contact us. It’s what we’re here for!

 

Moving Waldo at a glance

Are you moving soon? MovingWaldo saves you time, money and a lot of headaches! Do you need support in organizing your move? Our technology guides you through the process. Among other things, we put you in touch with suppliers that suits you best in the move services, home services and businesses in your neighborhood. You can also make your address changes in one place with 700 Canadian organizations and institutions.

In addition, our service is completely free.

MovingWaldo is a centralized web platform that allows you to carry out all your administrative tasks in preparation for your move! Make your address changes with 700 organizations in Canada, find the best internet provider, find the insurance that’s right for you, and more!

Don’t hesitate to ask all your questions via our chat at the bottom right of the page. We will be happy to answer you!

Read also: Changing my address with MovingWaldo.

MovingWaldo is currently available everywhere in Canada!

You can use this service for a local (within one province) or inter-provincial (from one province to another) move.

MovingWaldo is 100% free.

It’s not a secret, the application revenue comes from the suppliers. When you select an internet plan or complete an insurance quote, MovingWaldo is paid by the collaborators. Everybody wins!

We are proud to say that we can help you simplify your address change with over 700 service providers, including financial institutions, insurance carriers and brokers, magazines and newspapers, rewards programs, charities, universities, and car manufacturers.

After finalizing your registration, you have access to your dashboard! Your dashboard allows you to quickly see all the important administrative tasks of a move. When you want to do one of the tasks, just click directly on it. When it is done, you can check it as “Completed,” so it is easier to keep track of it!

Note that the tasks presented in the dashboard may vary by region.

Changing my address with MovingWaldo.

To use MovingWaldo, you will need:

  • Your name and contact information;
  • Your old and new address;
  • The date of your move (approximate).

Some service providers will require additional information, which you should know by heart or easily find in your wallet (example: type of vehicle insured).This information allows organizations to find your records, and it can also act as identification questions.

You can send your address change requests now ! We recommend changing your addresses 3 to 4 weeks before you move. And if you are rather forward-looking, you can change it up to 6 months before. In your form you will indicate the effective date of your move. This information will be transferred to your service providers.

You can also ask MovingWaldo for a reminder to change your address: you will be notified by email a few weeks before you move !

We recommend 3 to 4 weeks before you move. When you fill out your form on MovingWaldo, you will indicate the effective date of your move. This information will be transferred to your service providers.

If a provider does not appear in the list, he has not joined the MovingWaldo platform yet. We are working on it :)! We are always open for suggestions of new organizations to add to the platform.

As a safety measure, each person who wishes to change his address on the platform must create a unique account. A valid and different email address is required for each account.

Several government agencies are available on MovingWaldo! However, it depends on the province. Also, some agencies require you to contact them directly to change your address. MovingWaldo has a dedicated page to government agencies to make sure you do not forget anything! 

See the government guides

Follow-up with MovingWaldo

First, you will receive an email confirming that MovingWaldo has received your requests.

Then, MovingWaldo will send your address changes to the service providers you have selected. Generally, we ask to allow the service providers up to 10 working days to complete the change in your account.

Some service providers send a confirmation. It depends on their internal policy.

If you have not received a confirmation within 10 days of your request, we recommend that you confirm directly with your service providers.

Protection of your personal information

Rest assured, MovingWaldo does not ask for your social insurance number (SIN) or bank account numbers.

MovingWaldo simply requires your full name and date of birth so that your service providers can identify you. You will also have to enter some information about your move (old and new address, approximate date of your move).

The security of your personal information is a priority for MovingWaldo. Your information will not be disclosed to any third party without your consent. You can refer to our privacy policy for more information

Technical support

Have you checked your junk emails or social tabs and promotion on Gmail or in Smart Views on Yahoo?

Are you sure of the email address used? If so, you can contact us at people@movingwaldo.ca with the following information:

  • The email address you have used;
  • The date of the attempt;
  • The device you used (computer, tablets, phone, etc.);
  • The reason for your message.

After selecting your suppliers, you can go to the “Change of address” page and click on “Go to my list” to recheck the organizations to which you sent the new address. In addition, you will receive a confirmation email from MovingWaldo for each change of address that you have sent.

Make sure you are on the “Create an Account” page and not the “Login” page.

If it still does not work, you can contact us at people@movingwaldo.ca with the following information:

  • The email address you have used;
  • The date of the attempt;
  • The device you used (computer, tablet, phone, etc.);
  • The reason for your message.

You can update your information from your MovingWaldo “Profile” in the dropdown menu. You can then re-rend your change of address.

It will be important to confirm with your suppliers that the correct address is in your file the next time you contact them.

Yes, signing is important because it certifies to each service providers that you have indeed requested the address change. It is important to reproduce your signature as much as possible! You can do it with your mouse, or with your finger if you are on your phone or your tablet.

When you enter your date of birth, you may receive the following message: “Value must contain 4 characters.”

This is the year of birth. For example, if you were born in 1996, it is important to write 1996, not just 96.

If you write the year in full and the problem persists, it is possible that the problem is rather from your browser. Unfortunately, some are more problematic than others. In this case, you can always log off and log on again, or try it on another browser. We recommend using Google Chrome!

When you enter your address, we use the Google Map system to recognize it. That said, sometimes the address is not recognized. In this situation, you will see that the address does not seem to register. Do not worry, it is always possible to fill each field manually!

If you enter the information in each field manually and the problem persists, it is possible that the problem is rather from your browser. Unfortunately, some are more problematic than others. In this case, you can always log off and log on again, or try it on another browser. We recommend using Google Chrome!

When registering, if you have difficulty going to the next step, it is important to pay attention to error messages in red, it is possible that a field is not well filled!

If all the fields are full, and you still cannot go to the next step, it is possible that the problem is rather from your browser. Unfortunately, some are more problematic than others. In this case, you can always log off and log on again, or try it on another browser. We recommend using Google Chrome!